Support

Need help? Start with the guides below. If you are still stuck, reach out by email.

Step-by-step instructions for downloading, installing, and configuring FFmpeg on Windows. Includes both LGPL and GPL binary options.

Full walkthrough: install the app, configure FFmpeg, add your first video, convert, and preview the output with the built-in player.

Questions about seats, activation, lapse behavior, upgrades, and refunds. See the full pricing page for details.

Download the latest version, review system requirements, and read the changelog.

Still need help?

Send an email and we will get back to you within 1–2 business days. Please include your license key (if you have one) and a description of the issue.

Response time: 1–2 business days